If you are not fully satisfied with our services, please contact our Complaints/Disputes Manager, and tell them about your complaint or dispute. We will acknowledge your complaint/dispute in writing and endeavour to resolve your problem within 15 working days. If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the Financial Ombudsman Service Australia (FOS) with whom LCA is a member. FOS can be contacted on 1800 367 287 or online at www.fos.org.au. FOS’s mailing address is GPO Box 3, Melbourne, VIC 3001. Alternatively, you can contact the Australian Securities & Investment Commission at their freecall infoline on 1300 300 630.
If you have a complaint about a policy that we arranged under a Lloyd’s Coverholder binder authority that can’t be resolved to your satisfaction by us you have the right to refer the matter to Lloyd’s Australia Limited, Level 9, 1 O’Connell St, Sydney NSW 2000. Email address: firstname.lastname@example.org. Telephone Number: (02) 8298 0783. Facsimile Number: (02) 8298 0788; who will refer your dispute to Policyholder & Market Assistance at Lloyd’s. Complaints that cannot be resolved by them may be referred to the Financial Ombudsman Service UK. Further details will be provided at the appropriate stage of the complaints process.
Lockton Complaints/Disputes Manager