Complaints

If you are not fully satisfied with our services, please contact our Complaints/Disputes Manager, and tell them about your complaint or dispute. We will acknowledge your complaint/dispute in writing and endeavour to resolve your problem within 15 working days. If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the Financial Ombudsman Service Australia (FOS) with whom LCA is a member.  FOS can be contacted on 1800 367 287 or online at www.fos.org.au.  FOS’s mailing address is GPO Box 3, Melbourne, VIC 3001. Alternatively, you can contact the Australian Securities & Investment Commission at their freecall infoline on 1300 300 630.

If you have a complaint about a policy that we arranged under a Lloyd’s Coverholder binder authority that can’t be resolved to your satisfaction by us you have the right to refer the matter to Lloyd’s Australia Limited, Level 9, 1 O’Connell St, Sydney NSW 2000. Email address: idraustralia@lloyds.com. Telephone Number:  (02) 8298 0783. Facsimile Number:  (02) 8298 0788; who will refer your dispute to Policyholder & Market Assistance at Lloyd’s. Complaints that cannot be resolved by them may be referred to the Financial Ombudsman Service UK.  Further details will be provided at the appropriate stage of the complaints process.

Lockton Complaints/Disputes Manager

Andrew Wait

Chief Operating Officer

E: Andrew.Wait@au.lockton.com

Direct Line: +61 8 9217 0889

Years Experience

15 years

Qualifications

CPRM; CBCI; B. Comm; Grad. Dip. OHS; Grad. Dip. Risk Management

Experience & Expertise

Andrew has acquired over 15 years’ experience in risk management, internal audit and QHSE for the offshore energy, healthcare and insurance industries. Specialist expertise includes Risk Assessment Facilitator, Risk Analysis & Risk Profile Mapping, Insurable Risks Gap Analysis, Financial Risk Retention Assessment, Business Continuity & Emergency Response, Supply Chain Management, Internal Controls Audit, Root Cause Analysis Investigation, Management Systems Lead Auditor, and Behaviour Based Safety Coach. Since 2010, Andrew has worked in the offshore energy industry most recently as a Lead QHSE and Risk Advisor for a multinational EPCI contractor in Norway and the United Kingdom.