Code of Practice (COP)
Lockton Companies Australia Pty Ltd is a member of The National Insurance Brokers Association of Australia (NIBA). As such, we are bound by the terms of the Insurance Brokers Code of Practice (the Code), the latest version of which can viewed here.
The Code ensures high standards of customer service, as well as transparent complaints and compliance procedures. Binding sanction are imposed under any breach of the Code, which are monitored by the Financial Ombudsman Service (FOS).
The purpose of the Code is to promote transparent and informative relationships between members of the insurance industry and customers.